Privacy Policy

SpinLab Ltd – Privacy Policy Last updated: [15/02/26]

This privacy notice tells you what to expect us to do with your personal information, including what information we collect, why we collect it, how we use it, and your rights regarding your data.

SpinLab Ltd

Registered in England & Wales

Registered Address: 5 Mill Court, Bristol Close, Sittingbourne, Kent, ME10 5BG

Studio Address: Macknade, Selling Road, Faversham, Kent, UK, ME13 8XF

Company Number: 16904944

Email: admin@spinlab.uk
Phone: 07496295849

1. What information we collect, use, and why

We collect and process the following types of personal data to provide our services and improve your experience:

  • Personal Information: Name, email address, postal address, and phone number provided during account creation or checkout.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform used to access our website.
  • Usage Data: Information about how you use our website, products, and services (e.g., browsing history, pages visited).
  • Transaction Data: Details about products you have purchased, payment history, and shipping information.

How we use this information:

  • Order Fulfilment: To process and deliver your orders and handle customer service inquiries.
  • Personalisation: To provide a tailored shopping experience based on your browsing history.
  • Marketing: With your consent, we may send you updates, promotions, or newsletters. You can opt-out at any time.
  • Website Performance: To analyse data to improve the functionality and design of the Spin Lab website.

2. Our lawful bases for processing

Under the UK GDPR, we rely on the following legal grounds:

  • Performance of a Contract: To fulfill our obligations when you purchase a product.
  • Consent: When you sign up for our newsletter or accept non-essential cookies.
  • Legitimate Interests: For business improvements, security, and fraud prevention.

3. How we get personal information

Most of the personal information we process is provided to us directly by you when you:

  • Make a purchase.
  • Create an account.
  • Subscribe to our newsletter.
  • Contact our support team.

4. Who we share information with

We do not sell or rent your data. We only share data with trusted third parties necessary to run our business, such as:

  • Payment Processors: (e.g. LegitFit)
  • Logistics Partners: (e.g. Royal Mail, DPD) for delivery.
  • Marketing Platforms: (e.g. Mailchimp) for email communications.

Analytics Providers: (e.g. Google Analytics).

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Cookies and Tracking

We use cookies to enhance your experience and analyze traffic. You can manage your preferences through our cookie banner or your browser settings.

7. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You can ask for copies of your personal information.
  • Your right to rectification: You can ask us to correct inaccurate information.
  • Your right to erasure: You can ask us to delete your personal information in certain circumstances.
  • Your right to object/restrict: You can object to us processing your data or ask us to limit how we use it.
  • Your right to data portability: You can ask that we transfer your data to another organization.

To make a request, please contact us at admin@spinlab.uk

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We will post any changes on this page.

9. Gift Cards & Promotions

  • Gift cards are non‑refundable and valid for the period stated at purchase.
  • Promotional offers may have specific terms and expiry dates.
  • SpinLab reserves the right to withdraw or amend promotions at any time.

10. Photography & Media

  • SpinLab may occasionally take photos or videos for marketing purposes.

  • You will always be informed in advance, and you may opt out.

  • Personal photography or filming in the studio is not permitted without consent.

11. Complaints & Feedback

We welcome feedback and aim to resolve issues quickly.

Please contact us at: admin@spinlab.uk

12. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Acceptance of Terms

By booking a class, purchasing a membership, or entering the SpinLab studio, you confirm that you have read, understood, and agree to these Terms & Conditions

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